This includes when you believe your customer’s complaint may be fraudulent. Get help > What happens if I need to dispute an order error adjustment? If you believe an ‘Order Error Adjustment’ is incorrect, you can lodge a dispute through the Help Centre. If you have any questions or concerns, please submit a support request to the Restaurant Help Center. We’re always looking to continue to improve our processes and technology and your feedback is appreciated. ![]() We will consider these factors before making any refund. Our system is designed to detect customers with excessive refund requests, and delivery people whose deliveries have a higher number than average of incomplete and incorrect orders reported. Multiple factors are considered, and we have a number of measures in place to identify fraudulent eater or delivery people activity. Does Uber Eats have fraud checks to protect my business? Every order error is evaluated on a case-by-case basis. ![]() receiving a small size pasta when they ordered a large Incorrect orders – the customer received an entire order that was incorrect or not theirs Here are some common questions we receive from restaurant partners about order errors. ‘ Order Error Adjustments’ include the following categories: Missing items – the customer did not receive an item they purchased Incorrect items – the customer received an item but it was not as ordered e.g. If you think an ‘Order Error Adjustment’ is a mistake, there is a simple process to dispute it through the Help Centre. ![]() These will allow you to see the specific items reported to Uber Eats support by your customers as being missing or inaccurate. You will then see an ‘Order Error Adjustments’ section in your Weekly Pay Statements and the Restaurant Manager. If it meets specific criteria, we will issue a refund to your customer on your behalf. Your initial request will be considered on a first come, first served basis.If a customer reports a missing item or incorrect order to Uber Eats support, Uber Eats will investigate. Please, do not duplicate your request in other sections. Provide us with all the information requested below. If we find that your possible additional accounts are the cause of the error you are experiencing, we will have to delete them, leaving you with one primary account. In addition, when having one account you will not have confusion with the login and password. For example, you may encounter an error when requesting a trip, the inability to update a phone number or add a payment method. We recommend that users have only one Uber account to avoid possible difficulties. It's also possible that you already have another Uber account. Some errors may be due to limitations in your account, for example, if you did not verify your email address or phone number. If you see a request for settling an outstanding balance, click the "Back" arrow and go to the "I have an outstanding payment" section. To be able to request a trip try to change the payment method of the profile in "Settings" > "Profiles" > "Default Payment", or add another payment method to your account. ![]() Contact your bank's consultant for more details. An error in the processing of a payment method is most likely due to limitations from the bank's side. If you are located within the service area but there are no available cars nearby we recommend making a request again in 5 minutes. Difficulties when requesting a trip can occur due to a poor Internet connection or using an older version of the application.
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